60 Day Warranty

1. Eligibility

The 60-day guarantee applies only to products purchased directly through Neviru’s official website or authorized retailers.
A valid proof of purchase (e.g., invoice or order confirmation email) is required to make a warranty claim.
The guarantee is valid for 60 days from the date of delivery.

2. What Is Covered?

This guarantee covers manufacturing defects, such as:

  • Faulty materials

  • Defects in workmanship

  • Loss of suction power

  • Malfunctioning components

  • Structural flaws

3. What Is Not Covered?

The guarantee does not cover:

  • Damage caused by improper use or failure to follow the user manual

  • Accidents, drops, or impact damage

  • Normal wear and tear (e.g., scratches, discoloration, battery aging)

  • Unauthorized repairs or modifications

4. How to Submit a Warranty Claim

To file a claim:

  • Contact our support team via email at contact@neviru.com or through the contact form on our website

  • Provide your full name, order number, and a detailed description of the issue

  • Photos or videos of the defect may be requested to expedite processing

Once reviewed, we will inform you whether the claim qualifies and provide the appropriate resolution (e.g., refund, replacement, or repair).

5. Resolution Options

Depending on the specific case, Neviru may offer:

  • A free replacement of the same model

  • A repair service, provided the issue falls within the guarantee terms

6. Shipping Costs for Warranty Claims

If your claim is approved under the guarantee:

  • Neviru will cover shipping costs for any replacement or repair

  • If the issue is not covered, you will be responsible for the shipping charges

7. Limitation of Liability

Neviru’s liability is limited to the original purchase price of the product.
Under no circumstances shall Neviru be liable for indirect, incidental, or consequential damages resulting from the use or misuse of the product.

8. Contact

If you have any questions about our guarantee or need help with a claim, feel free to contact us:

📧 contact@neviru.com
We’re happy to assist and committed to finding a satisfactory solution.